At pureSA we view our customer’s tour experience as our number one priority. We have a customer centric focus and employ a service policy that:

• Provides friendly, welcoming and genuine service at all times
• Ensures prompt and attentive service
• Engages and develops rapport with customers
• Gains feedback to continually allow service improvement
• Ensures information provided is relevant and factual
• Instils confidence that they are buying a quality service / product
• Provides timely and genuine complaint resolution
• Delivers on promised services
• Adds value to the customer experience whenever possible

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