Customer Charter

At pureSA we view our customer’s tour experience as our number one priority. We have a customer centric focus and employ a service policy that:

  • Provides friendly, welcoming and genuine service at all times
  • Ensures prompt and attentive service
  • Engages and develops rapport with customers
  • Gains feedback to continually allow service improvement
  • Ensures information provided is relevant and factual
  • Instils confidence that they are buying a quality service / product
  • Provides timely and genuine complaint resolution
  • Delivers on promised services
  • Adds value to the customer experience whenever possible

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