Terms and Conditions
COVID-19 addition to cancellation terms
Pure SA comply with all tour operation regulations of the South Australian Health Department and have implemented COVID-19 health, safety and cleaning protocols as applicable for each tour. In the event that any passenger is unwell or presenting COVID-19 type symptoms they will not be permitted to join the tour. In addition, for any reason Pure SA or a customer need to cancel a tour due to late notice COVID-19 implications all bookings will be rescheduled or provided with a FULL refund of the tour price. See our COVID-19 information page for further detail.
Last updated 25th June 2020
BOOKING PAYMENT AND CONFIRMATION - At the time of booking you will be asked to supply all relevant booking detail (which may vary depending upon the type of tour or service booked), and make full payment for the pureSA tour or services purchased. Once pureSA accept your booking, a confirmation with your tour or service details will be issued. Upon issue of the confirmation a contract will exist between you and pureSA.
TOUR DETAILS - All tour and itineraries, services, schedules and prices are correct at the time of publication, however pureSA reserve the right to alter or amend these details without notice. Once your booking is confirmed there will be no alteration to your paid booking price.
INCLUSIONS - Inclusions are outlined as per each tour or service description as contained on the pureSA website. Any products or items marked as optional are not included in the standard price and need to be purchased additionally.
DISCOUNTED / SPECIAL OFFERS - pureSA reserve the right to provide promotional offers of its tours or services from time to time. Such promotions do not apply to (or alter) any booking made by you that is already paid and confirmed.
CANCELLATION OF TOUR OR SERVICE (BY YOU) - If you cancel some or all portions of your booking, cancellation fees will apply. A refund can only be issued to the original purchaser and same credit card used for the booking and will be made less the applicable cancellation notice fees stated below. A cancellation will only be effective once pureSA receive written email notification from you.
Cancellation Fees for all tours (except those stated in the variation below) are:
More than 30 days prior to departure: $20 administration fee.
72 hours – 30 days prior to departure: 25% fee of total booking price.
48 – 72 hours prior to departure: 50% fee of total booking price.
24 – 48 hours prior to departure: 75% fee of total booking price.
Less than 24 hours prior to departure: 100% fee of total booking price.
Variation: For Swim with the Giant Cuttlefish (2day tour or self-drive options), Swim ‘with’ Safari, Adelaide Coastal Sanctuary Explorer and the Deep Creek and Coorong Explorer the following cancellation fees apply:
More than 60 days prior to departure: 15% fee of total booking price.
30 - 60 days prior to departure: 25% fee of total booking price.
14 – 30 days prior to departure: 50% fee of total booking price.
5 – 14 days prior to departure: 75% fee of total booking price.
Less than 5 days prior to departure: 100% fee of total booking price.
Private Tours: Cancellation terms of a private tour are advised at time of request and/or confirmation.
If you fail to join a tour or are not at the designated pickup point at the correct time, pureSA reserve the right to deem you as a cancellation and no refund will be made. If you choose to leave the tour prior to its completion, no refund will be made.
ALTERATION OF TOUR OR SERVICE (BY PURESA) - pureSA may alter a tour or service at any time due to, but not limited to, extreme weather conditions, safety considerations, park closures, or other unforeseen circumstances outside of its control. Where possible an alternative tour itinerary will be arranged. No refund will be given.
CANCELLATION OF TOUR OR SERVICE (BY PURESA) - pureSA reserve the right to cancel a tour or service at any time prior to departure should operational considerations outside of its control dictate (i.e. mechanical breakdown, staff sickness). In this event you can transfer amounts paid to an alternate departure date / tour or service, or alternatively receive a full refund of your booking price.
BOOKING AMENDMENT (BY YOU) - Any amendment to your confirmed booking will attract a change fee of $20 per person. You are able to transfer from one tour or service to another (of equal value), amend your departure date or change the name of a person booked, however you must notify us at least 48 hours prior to the booked departure date, otherwise standard cancellation fees will apply as outlined previously.
GUARANTEED DEPARTURE - Notwithstanding any earlier or subsequent cancellation considerations in these Terms and Conditions, general pureSA tours are guaranteed to depart once they have four (4) fully paid and confirmed bookings. Any variation to this quota for specific tours is noted below. Should a tour not reach its minimum quota and is cancelled, a full refund or transfer to an alternative date or tour will be offered.
VARIATION: Swim with the Giant Cuttlefish (2day tour or self-drive options), Swim ‘with’ Safari, Adelaide Coastal Sanctuary Explorer and the Deep Creek and Coorong Explorer tours require six (6) fully paid and confirmed bookings.
GENERAL THIRD PARTY CONDITIONS - Where pureSA use a third party to deliver or conduct or supply a part of its tour no representation is made to you other than that specified in the pureSA tour description. pureSA are not responsible should a third-party change or substitute the advertised offering as long as the service is of comparable value.
THIRD PARTY CONDITION - CLELAND WILDLIFE PARK: Please note that to ensure the wellbeing of koalas, koala experiences at Cleland Wildlife Park will be cancelled if temperatures are forecast at over 32°C in Mount Barker. Koala experiences may also be cancelled at any time due to other animal welfare concerns. pureSA is not responsible if Cleland Wildlife Park cancel any of their daily advertised activities and no refund will be given. In exception, for Cleland VIP tours; if you have paid via pureSA for an OPTIONAL animal experience and the experience is cancelled, then that portion of the cost will be refunded in full.
THIRD PARTY CONDITION – VINES AND VICTOR HARBOR ECO ADVENTURE: In the event that the boat cruise operated by Big Duck is cancelled this portion of the tour will be replaced with an alternative activity.
TOUR LEADERS - The pureSA guided tours are run by a tour leader and you must at all times comply with their instructions. Any instruction provided by the tour leader is made for the enjoyment, safety and well-being of you and all other tour participants. If you fail to comply with these instructions or interfere with the well-being of the group, the tour leader can direct you to leave the tour immediately, and you shall have no right of refund.
pureSA reserve the right to refuse access to the tour should you be deemed to be under the influence of drugs or alcohol, show aggressive, dangerous or threatening behavior.
AGE AND HEALTH REQUIREMENTS - Some pureSA tours contain physically active pursuits and in booking the tour you certify that you are suitably healthy, fit and able to undertake the activities. Due to the nature of and for safety considerations, there may be age and/or height restrictions on some pureSA tours. Refer to the individual tour descriptions on the website for any additional tour specific requirements.
Any person booked on a pureSA tour that is under the age of 18 must be accompanied and supervised by a fare paying Adult at all times.
PURESA VEHICLE - For safety considerations, the pureSA tour vehicle is not able to carry children under the age of 4 years old. It is also not able to carry bulky items, wheelchairs or prams, or any other items that could endanger the safety of passengers. Only a small backpack or bag that can easily fit under the seat is allowed on the pureSA tour vehicle.
No food or drinks, other than water, can be consumed in the vehicle at any time, and smoking, alcohol or drugs are not allowed in the vehicle at any time.
As per Australian road laws, passengers must wear the fitted seat belts at all times while travelling in the vehicle.
USE OF PURESA EQUIPMENT / BICYCLES - Any equipment or bicycles provided by pureSA for use during the tour remain the property of pureSA and must be returned at the completion of the tour. You are expected to use the equipment safely and in accordance with pureSA staff and tour leader instructions. Any loss or damage caused by negligence or misuse will be at your responsibility and cost.
PHOTOS AND VIDEOS - Pictures and video of you whilst on a pureSA tour may be taken by pureSA staff and tour leaders. Such pictures and video may be used for marketing purposes including publication, website and social media sites. You must inform the pureSA staff should you not wish to be photographed or filmed.
Photos and video’s appearing on the pureSA website are copyright and owned by pureSA, third party affilates or used under licence from the South Australian Tourism Commission. The South Australian Tourism Commission releases photographs and/or video footage solely for the purpose of positive promotion of South Australia as a tourism and travel destination. Any breach of this condition may result in legal action. southaustralia.com.
WILDLIFE ENCOUNTERS - Wildlife is, by nature, wild and while every effort will be made to encounter wildlife as specified in any pureSA tour, viewing and/or interaction cannot be guaranteed. No refund will be given.
TRAVEL INSURANCE - pureSA highly recommend that you hold a personal travel insurance policy for the duration of your trip.
COMPLAINTS - Should you have reason to make a complaint about a pureSA tour or service please inform your tour leader or the pureSA office. pureSA employ a customer service charter and will deal with any complaint promptly and professionally in attempt to ensure your satisfaction.
LIMITATION OF LIABILITY - Upon booking you acknowledge that pureSA tours can be adventurous in nature and that you participate at your own risk. pureSA, its staff, agents, guides, drivers and third-party suppliers shall not be liable, except where prohibited by law, for death, injury, illness, loss, damage, or delay howsoever caused.
AMENDMENT OF TERMS AND CONDITIONS - pureSA reserve the right to update or amend these terms and conditions at any time and without notice. It is your own responsibly to be familiar with and stay informed of the latest terms and conditions. The current terms and conditions are made available at the time of booking and available at all times on the pureSA website.
JURISDICTION - The terms and conditions provided herein shall be governed by and construed in accordance with the law in effect in the state of South Australia, Australia.